Candeo Hotels Nagasaki Shinchi Chinatown

Great modern hotel. Lovely rooms. Helpful staff. Really nice onsen. Was great to have washing machines available .

Hospitality of a hotel is defined by the degree of how it's management provides for the guest. This includes administratively. On the train from Kagoshima, preparing for that day's check in, I look at my reservation in horror, as the checkin date was 2 days prior! Panic prevailed as this was a costly reservation and the hotel probably was full. Miraculously, CANDEO Hotel management understood the situation and generously allowed that now expired reservation to be used for two day w/o penalty. Of course some vacant rooms that day were fortunately available. In any event CANDEO Hotel saw beyond financial gain to provide genuine hospitality to us. The stay and quality of the hotel was superurb and the public and guestroom design excelled. As a retired design Architect who has worked on significant hotels internationally, I know quality and design excellence.

The location is fantastic - a short ride from the station, and a short walk to all the sights. We had a corner room - so fantastic views, and a really comfortable sofa bed arrangement for our son - a mattress and bedding to put on top of the long, wide window seat that could be packed underneath during the day. The highlight by far though is unlimited use of the 12th floor spa. Steam room, and indoor/outdoor pools for women; sauna, cold pool and hot indoor/outdoor for men. It’s closed between 11am and 3pm for cleaning - otherwise available to relax and revive you at any time of the day or night.

The staff were amazing, kind and helpful. The location was great. At the end of the street one way was an Outdoor Mall that was great, at the other end was Chinatown. Close to the Tram we took to the Ropeway and Peace Park/ Atomic Bomb site and Museum.

I couldn't believe the value of this property (I guess that depends on what you pay). Decent size room. A little dated but immaculately maintained and had all the modern features. Great staff. Incredible views of the city and mountains. Decent onsen (it's very nice outside with the city views). 20-30 restaurants within a 15 minute walk. 5 minute walk to airporter bus stop. The room had a great vibe and was so comfortable. I really still can't believe what I got for the price. I'd say instead of 3 stars it's almost one of those old school 4 star Japanese hotels. Loved it.